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1. Welcome

Welcome to Oaks Insurance (“we”, “our”, or “us”). We are committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. Please read this Privacy Policy carefully to understand our practices and how your personal information will be treated.

2. Information We Collect

We may collect various types of information, including but not limited to:

  • Personal Information: This may include your name, contact details, date of birth, and other identifying information that you provide to us through forms or during communication with us.

  • Log Data: We collect information that your browser sends whenever you interact with our services. This may include your IP address, browser type, browser version, pages visited, time and date of your visit, and other statistics.

  • Cookies: We use cookies to enhance your experience. Cookies are small data files stored on your device that help improve functionality and tailor your experience.

  • Analytics: We may use third-party analytics tools to gather and analyze data about how you interact with our services. This helps us improve our offerings and user experience.

3. Use of Your Information

SMS opt-in and phone numbers for SMS will not be shared with third parties and affiliates for marketing purposes.

We may use the information we collect for various purposes, including:

  • Providing and improving our services.

  • Personalizing your experience.

  • Communicating with you, responding to your inquiries, and sending you updates related to our services.

  • Analyzing trends and user behavior to enhance performance.

4. Disclosure of Your Information

We may share your information in the following circumstances:

  • With service providers and partners who assist us in operating our services.

  • When required by law or to protect our rights, privacy, safety, or property, and that of our users.

  • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Your Choices

You have the right to:

  • Access, correct, or update your personal information by contacting us.

  • Opt out of receiving promotional communications from us by following the instructions in our emails.

  • Disable cookies through your browser settings, although this may affect your experience.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Your continued use of our services after such changes signifies your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

SMS Terms and Conditions

SMS Consent Communication:

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Oaks Insurance, you may receive messages related to the following:

By clicking the checkbox, you agree to receive text messages from Oaks Insurance related to appointment reminders, follow-up messages, application status, and information about available plans at the phone number provided above.

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments or application status.

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or application status.”

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Oaks Insurance in the following ways:

  • Verbally, during a conversation

  • By submitting an online form

  • By filling out a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting “STOP.”

  • For assistance, text “HELP.”

  • Message frequency may vary.

Effective Date: March 28, 2025

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